Whether you are a tenant, building manager, service technician, or a facility manager in a property management company, Communicator makes it easier for you to get your job done.  Communicator is a powerful tool for all of your service request and dispatch needs, managing the entire work flow, from reporting a service problem to documenting its resolution.

Instead of being at the mercy of the slower and sometimes limiting method of placing, tracking and documenting service calls by phone, this easy-to-use tool allows you to manage your service requests online.  Here is an example of an ideal situation where all parties use NorthWrite WorkSites:  (1) a tenant in a building needs a plumbing repair and places a service request on the WorkSite's Communicator for the building property manager.  (2) The property manager can choose to forward or assign the request to an internal user such as technician on staff or to an external user such as an external service provider (electrician, plumber, etc).  (3) The internal or external user views the service request, including urgency and instructions.  (4) As the work progresses, the dispatcher tracks it on the WorkSite, giving the customer an instant update on work status.  (5) Reports can also be printed out for anyone who needs them.

Communicator is an ideal tool to use whenever two or more parties need to create and track actions.  You create a network of user who all have a vested interest in a successful outcome.  All users can clearly see the status of any request, and the tool gives everyone the opportunity to ask additional questions, post clarifying information, and really understand what is taking place. 

The types of information you can share, and the types of people you can include in your process is limited only by your imagination.  Communicator can handle such widely varying needs as requesting quotations, responding to monitored alarms, and assigning preventive maintenance tasks.  It tracks who an action is assigned to, what the current status of that action is, keeps records of everyone who has updated the action, and finally when the action is completed, keeps an archive of the work that can be referenced later.

If you are a contractor or facilities manager with a staff of service technicians, Communicator can be particularly useful when used with the Notifications option on your WorkSite.  Field technicians and other mobile employees can receive service requests or other data easily on any text messaging device, such as email, cell phones, personal digital assistants, or pagers.